Customer Service Policy

Overview

This Customer Service Policy outlines standardized, transparent service rules for all customers who purchase multifunctional cooler cup sleeves and ice cooling cups from our official store. We formulate uniform service standards for global users to ensure a fair, reliable, and hassle-free shopping experience. All services including order processing, product delivery, logistics distribution, after-sales returns and refunds, and transaction settlement comply with the unified store regulations, with no differentiated rules for different regions. We adhere to the principles of integrity, efficiency, and customer priority to protect the legitimate rights and interests of every global customer.

Order Processing & Shipment Policy

All in-stock products in our store will be processed and shipped within 1 to 3 working days after your order is successfully confirmed and verified. Our team conducts strict pre-shipment inspections for every product to ensure intact packaging, complete product functions, and no quality defects before delivery. We maintain efficient order processing efficiency to shorten the waiting time for customers and ensure that every qualified order can be arranged for shipment in a timely manner.

Global Delivery & Shipping Service

We provide unified global logistics delivery services for all customers. The standard delivery time for all regions worldwide is 6 to 12 working days, with no distinction between domestic and international distribution standards. To meet the urgent receiving needs of customers, we support expedited delivery services as an optional choice, allowing users to select suitable delivery methods according to their personal needs.
Our store implements a 100% free shipping policy for all products. There are no hidden fees, additional logistics charges, or handling fees for any orders. All shipping costs are fully borne by our store, enabling global customers to enjoy cost-effective and worry-free shopping services.

Unified Settlement Standard

To standardize global transaction settlement and bring a consistent shopping experience for users in different regions, all orders in our store adopt USD (United States Dollar) as the only unified settlement currency. All product prices, order settlements, and refund transactions are calculated and settled in USD, ensuring transparent, accurate, and standardized fund settlement for every order.

Return & Refund Policy

We provide a generous and reliable after-sales return guarantee for all customers. A 60-day return service is available for all purchased products. Within the valid return period, customers can initiate a formal return application if the products have quality problems, functional failures, or other compliant return situations that conform to our store regulations.
After we receive and verify the returned products to confirm compliance with the return rules, we will complete the official refund processing within 5 to 10 working days. The refund will be processed in accordance with the original order settlement standard to ensure that customers can recover their funds efficiently and fully protect your legitimate consumption rights and interests.

Customer Consultation & Support

We provide professional and full-cycle customer support services for all users. For any questions about product parameters, order status, logistics tracking, service rules, return and refund processes, as well as any suggestions and feedback, please contact us through the official entrance on the Contact Us page. All official contact methods and dedicated customer service channels are displayed uniformly on the Contact Us page.
Our professional customer service team is committed to providing timely, accurate, and thoughtful one-on-one consulting services, responding to customer questions efficiently and solving all shopping-related problems for you.