Refund Policy

Policy Overview

This Refund Policy clearly defines the standardized refund rules, applicable scenarios, processing procedures and time limits for all orders placed on our official website. This policy applies to all customers who purchase our multifunctional cooler cup sleeves and ice cooling cups globally. We formulate unified refund standards for all users without regional differentiation, aiming to provide transparent, fair and efficient after-sales refund services. By placing an order on our website, you agree to abide by all the terms of this Refund Policy.

General Return & Refund Eligibility

We provide a long-term and reliable after-sales return and refund guarantee for all products. All eligible purchased items support a 60-day return period starting from the date of order delivery confirmation. Customers can apply for a return and refund service within the valid period if the products encounter non-artificial quality problems, functional defects, delivery errors, or other issues that comply with our official service specifications.
To qualify for a successful refund, the returned products must be in unused, undamaged and resalable condition, with complete original packaging and accessories. We strictly abide by standardized review standards to ensure the legitimate rights and interests of both customers and our store.

Refund Processing Timeframe

After we receive, inspect and verify your returned products and confirm that they fully comply with the return and refund regulations, our official team will complete the formal refund processing within 5 to 10 working days. All refund procedures follow unified global processing standards, with no difference in processing efficiency for different regions.
Please note that the actual arrival time of the refund may be slightly delayed due to the processing cycle of your payment platform or bank institution. The delay caused by third-party payment channels is beyond our control, and we will complete all store-side refund procedures within the stipulated time limit.

Applicable Refund Scenarios

Our refund service covers multiple compliant after-sales scenarios, including but not limited to the following situations: products with manufacturing defects and failed normal cooling functions; damaged or missing products and accessories caused by logistics transportation; incorrect product models or quantities delivered by our side; and other quality problems that affect normal use within the 60-day return valid period.
For product dissatisfaction caused by personal subjective preferences, customers can also initiate a return application within the valid return period on the premise of ensuring the products are intact and unused, and we will process the refund in accordance with official procedures after verification.

Ineligible Refund Situations

We do not support refund applications that exceed the 60-day return validity period. In addition, products with artificial damage, excessive wear, private disassembly, secondary use traces, or lost original packaging and accessories without quality problems will not be eligible for return and refund services. We also reject invalid refund applications caused by customer personal operating errors, man-made damage, or non-compliant return behaviors.

Refund Settlement Rules

All refunds on our website are uniformly settled in USD (United States Dollar), consistent with the order transaction currency standard. The refund amount will be calculated based on the actual payment amount of the original order. Our store implements a full free shipping policy for all products, and no shipping fee or handling fee will be deducted during the refund process for compliant return orders.

Order & Shipping Related Rules

All orders will be shipped within 1-3 working days after confirmation, with a unified global delivery time of 6-12 working days. Normal logistics delay within the stipulated delivery cycle does not support unilaterally initiated refund applications. If you have any doubts about order logistics status, please consult our customer service team first before submitting a return application.

Refund Application Process

Customers who need to apply for a refund shall initiate a return and refund application through the official website channel, and provide relevant product pictures, order information and other required proof materials as needed. After submitting the application, please wait for our official review and follow the official prompts to complete the return delivery. We will arrange refund settlement immediately after completing the goods verification.

Policy Updates & Explanation

We reserve the right to update and optimize this Refund Policy irregularly according to service and business development needs. The latest policy content will be published on this official page and take effect immediately. Continued use of our website and after-sales services after policy updates means your acceptance of the latest terms.

Contact Support

If you have any questions about refund eligibility, processing progress, policy rules and application procedures, please contact our official customer service team through the channels displayed on the Contact Us page. We will provide professional, efficient and targeted after-sales support to solve your refund-related problems.