Shipping Policy

Policy Overview

This Shipping Policy governs all order processing, shipment arrangement, logistics delivery, and distribution rules for purchases of our multifunctional cooler cup sleeves and ice cooling cups on our official website. Designed for all global customers, this policy applies uniformly to all regions without domestic or international differentiation. We adhere to standardized, transparent, and efficient shipping service standards to ensure every order is processed and delivered in a stable and predictable manner, delivering a reliable shopping experience for every user worldwide.

Order Processing & Shipment Time

All in-stock orders will be processed and dispatched within 1 to 3 working days after successful order confirmation, payment verification, and system review. Our team conducts comprehensive pre-shipment inspections for all products, including product quality checking, accessory verification, and secure packaging, to prevent damage, missing items, or defective products during logistics transportation. Orders placed on weekends or official holidays will be processed sequentially on the next available working day to ensure orderly shipment arrangement.

Global Delivery Standard

We provide unified global logistics delivery services for all customers. The standard delivery timeframe for all regions worldwide is 6 to 12 working days. There is no separate delivery standard or time difference for domestic and international orders, ensuring consistent and equitable logistics services for every global user. The delivery cycle is a unified standard processing time, excluding unexpected delays caused by extreme weather, local customs inspection, public emergency events, and other uncontrollable external factors.
To accommodate customers with urgent receiving demands, we also support optional expedited delivery services. Customers can choose the expedited solution during order placement according to their personal needs to shorten the overall delivery cycle.

Free Shipping Service

Our store implements a full free shipping policy for all products. All orders enjoy zero shipping fees, zero logistics handling fees, and zero hidden distribution charges. We fully bear all transportation and delivery costs, with no minimum order quantity or spending threshold required to qualify for free shipping. This universal free shipping rule applies to all global regions and all product categories in our store.

Unified Transaction Currency

All order settlements, including product fees and any optional expedited service fees, are uniformly denominated and settled in USD (United States Dollar). There are no additional currency conversion fees or regional surcharges, realizing standardized and transparent order settlement for global customers.

Logistics Tracking & Order Update

Once your order is dispatched, we will update the corresponding logistics tracking information in a timely manner. Customers can check the real-time shipping status, transportation progress, and delivery update through the official order page. We maintain stable cooperation with formal global logistics providers to ensure orderly transportation and safe delivery of packages. If you encounter abnormal logistics status during the delivery period, you can initiate a consultation through official channels in a timely manner.

Delivery Notes & Exceptions

Customers are required to provide accurate and complete shipping addresses, recipient information, and valid contact methods when placing orders. We will not be responsible for delivery failures, package return, or loss caused by incorrect address information, missing contact details, or customer failure to sign for the package in a timely manner. For packages delayed due to standard logistics circulation within the stipulated 6–12 working days, unilateral refund applications due to normal delivery cycle waiting will not be supported.
In cases of uncontrollable external factors including but not limited to natural disasters, regional traffic restrictions, customs policy adjustments, and public health emergencies, we will actively track the logistics status and synchronize the latest progress to customers, and reasonably extend the delivery cycle without default liability.

Policy Updates

We reserve the right to revise and update this Shipping Policy at any time to adapt to business adjustments and service optimization. Any updated terms will take effect immediately upon official publication on this page. Your continued use of our website and placement of orders after policy updates constitute your acceptance of the latest shipping service rules.

Customer Support

For any inquiries regarding shipment progress, logistics problems, delivery rules, and expedited service details, please contact our professional customer service team via the official channels displayed on the Contact Us page. We will provide timely and professional solutions for all your shipping-related questions.