Privacy Policy

Introduction

This Privacy Policy explains how our website collects, uses, stores, protects, and manages the personal information of all users and customers who browse, purchase, and use our services. This policy applies to all visitors, registered users, and customers who purchase our multifunctional cooler cup sleeves and ice cooling cups through our official website. We strictly abide by global privacy protection principles and are committed to protecting your personal data security, ensuring that all collected personal information is processed legally, reasonably, transparently, and safely. By accessing our website and placing an order, you fully acknowledge and agree to the terms stated in this Privacy Policy.

Information We Collect

We only collect necessary user information that is actively provided by customers during browsing, registration, and order placement, as well as automatic data generated during website access. The collected information mainly includes personal identification information and transaction service information. Personal information covers your name, email address, contact information, shipping address, and other basic information required for order delivery and after-sales service. Transaction information includes order records, purchased product information, payment verification information, and after-sales consultation records.
In addition, our website may automatically collect non-identifiable browsing data, including device type, browser type, website access time, page browsing records, and access traffic data. Such information cannot be used to locate individual users and is only used for website operation analysis, user experience optimization, and service quality improvement.

How We Use Your Information

All user information we collect is only used for legitimate business and service purposes, and will never be used for unauthorized commercial purposes. Firstly, we use your personal information to complete order confirmation, product shipment, logistics delivery, and after-sales return and refund processing, ensuring that every order can be completed smoothly. Secondly, your contact information will be used to reply to your consultation feedback, notify you of order status updates, and provide professional customer service support.
Moreover, we use anonymous browsing data to analyze website operation status, optimize page display, adjust product display logic, and improve overall shopping experience. We may also use your valid feedback information to optimize product design and upgrade service standards, so as to provide more high-quality portable cooling products and standardized services for global users.

Information Protection & Storage

We adopt industry-standard technical and management security measures to protect your personal information from unauthorized access, disclosure, tampering, loss, and illegal use. Our website has established a complete data security protection mechanism, encrypting user private data and order information during transmission and storage to ensure the security and confidentiality of personal data.
We will store your personal information only within the period necessary for service completion and legal compliance. After the order is fully completed and the after-sales service validity period expires, we will regularly clean up and encrypt dormant user data to avoid long-term redundant storage of personal information. We strictly restrict the internal access authority of user data, and only designated professional service personnel can access relevant information for service processing purposes.

Information Sharing & Disclosure

We solemnly promise that we will never sell, rent, or trade your personal information to any third-party commercial institutions without your explicit authorization. We will only disclose your necessary information in the following legitimate situations: when it is necessary to share basic shipping information with logistics service providers to complete product delivery; when it is required by legal regulations, judicial procedures, or official regulatory requirements; or when it is necessary to protect our legitimate rights and interests and user public safety interests.
All third-party institutions that may contact user information are required to abide by strict privacy protection agreements, and they are prohibited from using user information for any unauthorized purposes. We will supervise the information processing behavior of third-party service providers to ensure your personal data is fully protected.

Cookie Policy

Our website uses Cookies and similar tracking technologies to optimize your browsing and shopping experience. Cookies are small text files stored on your local device, which can help the website remember your browsing preferences, access habits, and frequent access pages, so as to provide you with more accurate and personalized service display. You can freely adjust the Cookie permission settings through your browser settings, choose to accept or refuse Cookie storage.
Refusing to enable Cookies will not affect your normal browsing of website content and placement of orders, but may result in the failure to retain personalized preference settings, resulting in slight differences in page display effects. We will not obtain your private personal information through Cookies, and all tracking data is anonymous and secure.

User Rights

You have the right to inquire, view, correct, and update your personal information stored on our website at any time. If you need to modify your address information, contact information, or order-related data, you can operate independently through the personal account page or contact our customer service team for assistance. In addition, you have the right to apply for the deletion of your personal data within the scope permitted by laws and regulations.
For all demands related to personal information rights protection, please submit your request through the official contact channels on our Contact Us page. We will verify your identity and respond to your legitimate demands in a timely manner within the working cycle.

Policy Updates

We reserve the right to adjust and update the content of this Privacy Policy irregularly according to business development and service optimization needs. When the policy content is updated, we will publish the latest revised version on the official website page, and the updated terms will take effect immediately after publication. It is recommended that users regularly check this page to keep abreast of the latest privacy protection rules. Your continued use of our website and services after the policy update represents your recognition and acceptance of the latest terms.

Contact Us

If you have any questions, doubts, suggestions, or complaints about this Privacy Policy and our personal information protection measures, please get in touch with us through the official contact methods displayed on the Contact Us page of our website. Our professional team will provide you with professional and targeted replies and solutions.